We aim to deliver your order within 24 hours, but this depends on the time the order is placed and the location from which it is placed. Generally, shipments to mainland Spain do not exceed 48 hours.
How long does it take to arrive?
Approximate delivery times once the product has been handed over to the courier:
Delivery information, failed deliveries, and lost products:
The website administrator will not be responsible for delivery errors when the delivery address entered by the USER/CUSTOMER on the order form is incorrect or incomplete.
Delivery times may vary due to logistical reasons or force majeure. In case of delivery delays, the website administrator will inform USERS/CUSTOMERS as soon as they become aware of them.
Each delivery is considered complete from the moment the courier makes the product available to the USER/CUSTOMER, which is confirmed through the tracking system used by the transport company.
Delays will not be considered to have occurred if the order has been made available to the USER/CUSTOMER by the carrier within the established timeframe but could not be delivered due to reasons attributable to the USER/CUSTOMER.
As part of the courier delivery service, the website administrator contracts a series of tracking actions to ensure delivery.
If delivery has not been arranged within 4 days of the order being dispatched, the USER/CUSTOMER must contact the website administrator.
If the USER/CUSTOMER fails to do so, after 10 business days from the order's dispatch, it will be returned, and the USER/CUSTOMER will be responsible for the shipping and return costs, as well as any associated handling fees.
If the reason for non-delivery is a lost order, the website administrator will initiate an investigation, which will delay delivery by one to three weeks. The administrator will resolve this issue with the customer.
Delivery Due Diligence
The USER/CUSTOMER must verify the good condition of the order in the presence of the courier service that, on behalf of the website administrator, delivers the requested product, noting any anomalies detected on the delivery slip.
If, after reviewing the products, the USER/CUSTOMER detects any issues such as signs of tampering or any damage caused by shipping, they agree to notify the administrator within 14 calendar days of delivery via email: info@massidi.com.